Top Hat Chimney in New York

Top Hat Chimney in New York

Top Hat Chimney delivers owner-operated chimney cleaning across New York, backed by the same promise that has defined Locally since 1997: the owner’s name is published, the license number is published, and the price you hear on the phone is the price on the invoice. Wendell has worked these communities since 1999, and his 90-Day Done Right Promise comes stamped on every job. When you call Top Hat Chimney in New York, a live person answers, around the clock. No voicemail box, no call center, no stranger reading from a script three states away. Just a sweep who lives here, works here, and will see you again at the grocery store on Saturday.

Why New York Homeowners Choose Top Hat Chimney

Wendell started Top Hat Chimney in 1999, and he has been sweeping the same chimneys, in the same towns, ever since. That is not a franchise that rotated in last spring. That is one man who put his name on the truck and kept showing up for twenty-nine years. New York homeowners who have already been burned know the difference. They have had the national outfit quote one price on the phone and triple it at the door. They have had the number stop working the day after the job. They have had a stranger in their house who could not find the town on a map.

Here is what Wendell does instead. He publishes his name and his license number. He answers his own phone, or a live person does, twenty-four hours a day, and it may well be Wendell himself picking up. He gives you a real arrival window, and if traffic on the Thruway backs up or a previous job runs long, he calls. His technicians are background-checked, uniformed, and they do not start work until you have seen the price in writing. The number Wendell says on the phone is the number on the invoice, every single time. And if something is not right, his 90-Day Done Right Promise means one call brings him back. No argument, no runaround, no charge for the callback.

Wendell works with the brands that matter in this trade: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. He offers $40 off any repair over $200, a free second opinion on any written estimate you are not sure about, and no trip charge inside the county. Seniors and veterans always get ten percent off. These are not introductory rates or bait-and-switch specials. They are standing offers from a man who would rather keep you for twenty years than win one big ticket.

The L.O.C.A.L. code is how Wendell runs his shop. Local roots means an address you can drive to, not a call center in another time zone. On time means the window is the window. Community first means hiring here, buying here, sponsoring the team here. Accountable means the owner answers the phone and puts his name on the work. Loyal means he is still sweeping for families who called him in 2001. Ask anyone on your street. That is the accountability that comes from running into your customers on a Saturday.

Backed by the Locally Family

Top Hat Chimney carries the Locally name because Wendell met the standard that Ward Selby wrote down in 1997: a local phone number that a person answers, an address you can drive to, the owner’s name and face, and a license number you can look up. That list is still the entire standard, and it is still the only thing Locally sells. When you hire Top Hat Chimney in New York, you get the Locally guarantee on top of Wendell’s own 90-Day Done Right Promise. The person who answers the phone is the person who shows up. The price he says is the price you pay. And if you need to verify anything before you call, it is all right there on the page. That is what “are you actually local?” should mean, and it is a question you can answer before you call, not after you have been burned.

Written by Wendell, Owner at Top Hat Chimney, serving New York since 1999.