The Locally Promise
Every company that carries our name backs the Locally Verified guarantee. Here’s what that means: the owner’s name is published right on the page, the address is a place you can drive to, and the license number is one you can look up yourself before you ever pick up the phone. The person who answers your call is the person who shows up at your door. And the price he tells you on the phone is the exact price on the invoice when the job is done. No surprises, no handoffs, no disappearing acts. If something is not right, you know where to find him. That is the whole promise, and it is good for 90 days from the day we finish the work.
What the Promise Means for You
- You verify before you trust. We do not ask you to take our word for anything you can check yourself. The license, the address, the owner’s name, they are all right there. That was Ward Selby’s whole idea back in 1997, and we have not added a single requirement since.
- You talk to the owner, not a call center. When you call a Locally company, the person who answers is the same person who will be standing in your kitchen or on your roof. He gives you his own cell number. He lives twenty minutes away. Ask anyone on your street, they probably know him.
- The quote on the phone is the price on the invoice. We have all heard the story, the lowball quote that triples when the truck pulls up. That does not happen here. What he says is what you pay. No charge for showing up, no charge for “unexpected complications” that somehow always appear.
- You know where to find us after the job. The truck has his name on it. The address is local. He shops at the same hardware store, sponsors the same Little League team, and he is going to see you again. That is the oldest accountability mechanism there is.
- We fix it if it is not right. The Locally Verified guarantee covers you for 90 days. Something loosens, something does not look the way he said it would, you call the same number and he comes back. No runaround, no “we will send a technician.” He will be there himself.
One Standard, Every Brand
Locally is not one company with a hundred trucks. It is a family of owner-operated businesses, each one rooted in its own town, and every single one of them is held to the same standard Ward wrote down in 1997. Whether you hire a Locally plumber in one county or a Locally electrician in the next, you get the same experience because the promise does not change. The owner’s name is on the page. The address is local. The license checks out. The voice on the phone belongs to the person who shows up. And the price he quotes is the price you pay.
That consistency matters because most homeowners do not want to become experts in every trade. They just want to know, before they open their door, that the person on the other side is who he says he is. The Locally Verified guarantee makes that possible. It is the same answer to the same question in every town we serve: are you actually local?
That question is why we are named what we are named. Not for a place, not for a founder, not for some virtue we claim to have. Locally is the word homeowners say out loud when they are trying to decide whether to trust the voice on the other end of the line. We wanted to be the answer to that question.
Our values spell it out: L.O.C.A.L. Local roots, not a call center three states away. On time, and we call you if the window slips. Community first, we hire here and buy here and sponsor the team here. Accountable, the owner answers the phone and puts his name on the work. Loyal, we would rather keep you for twenty years than win one big ticket. That is how every brand in this family operates, because that is the only way to carry the name.
The full terms of the Locally Verified guarantee are spelled out on our Promise Terms page. We keep them there so this page can stay simple: you should not need a lawyer to understand what we are promising you.